Terms and condition
We accept orders in person, by post, by fax, by email, on-line via our web site and by telephone.
Payments: Can be made with credit card or Bank transfer. We also use Google checkout.
All orders must be pre-paid in full prior to despatch.
Bespoke items: Bespoke Goods: Any personalised or bespoke items cannot be refunded or credited. Bespoke furniture is an individual piece of furniture designed specifically for you the customer. We design with your own measurements and specification. For this reason we cannot refund on bespoke items. We inspect all items before they leave the workshop. However, as the materials we use are all natural products sometimes with leather unseen flaws or weakness's may remain hidden. However if you find any problems with any of our furniture do please let us know so that we can sort things out for you. Please be certain of any measurements given to us, for your orders with our made to measure furniture etc. As we cannot be held responsible if the measurements that we receive are wrong.
DESCRIPTION OF PRODUCTS: Whilst we endeavour to make sure that the specification and description of our products is as accurate as possible we reserve the right to make changes which by no means affect the quality or performance of the products offered.
DISCLAIMER: The products offered on our website are for entertainment
purposes only.
LIABILITY:
The Company cannot be held responsible for the misuse or incorrect use of
any goods sold on this web site.
Health and Safety Concerns: Some items that may raise health and safety concerns if returned unsealed. Items such as latex or nylon clothing, or under garments. If you order a wrong size which could distort a garment once worn making it have no resale value. If you have any doubts about quality or suitability of our bespoke or personal items. Rather than place an order we would prefer that you contact our sales office to discuss the item.
The following terms and conditions apply to all transactions processed by this site and orders placed over the phone. Please read carefully and print a copy for your reference.
Consumer Protection ( Distance Selling ) Regulations 2000. Under the consumer protection ( distant selling ) regulations 2000, you have a right to cancel your contract, seven days starting from the day after the date of receiving the goods, without giving a reason. The customer has the choice of returning the goods via their own means ensuring that it will be returned safely and that they keep proof of delivery ie: reciepts of delivery. We can arrange collection of larger items, the cost for this collection will be deducted from your refund. Refunds will be reimbursed within 30 days starting from the cancellation date. Cancellations must be requested within 7 working days. The 7 day cancellation period for each appliance commences the day after the day of delivery of that appliance. However these regulations do not apply to our bespoke furniture range.
We will endeavour to take all possible reasonable care to keep details of your order and payment secure. However in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.
PRIVACY POLICY: We are committed to protecting your privacy. We will ask for your name, address and payment information with regard to your order and we may contact you occasionally by email about upcoming offers but that is only if you have signed up to our newsletter. Or if you have already emailed us asking for information. You are free at any time to unsubscribe from our newsletter mailing list.
We do not sell, trade or rent information
to other companies.
Dispatch Of Goods: Small orders are usually processed within
ten days of receipt. In cases where we do not have an item available, we will
advise the likely delivery schedule, which is usually within 28 days. This
does not always apply to bespoke special order and made-to-measure items.
At the time of ordering these items, we will advise the likely delivery date,
which may be longer than 28 days. Our bespoke furniture is designed and made
as an individual piece of furniture custom made, from the measurements we
receive from you.
Delivery: To UK mainland addresses for orders under 4Kg is usually by Royal Mail Special Delivery. Orders between 4 and 20Kg are usually sent by Special Delivery, Parcel Force or Pallet Force. Delivery to EU and all world-wide addresses is dependent on the size, weight and destination. You will be advised of the costs prior to dispatch.
For Special Delivery and overseas a signature is required when the goods are delivered. We are obliged to send orders to the card holder's billing address. Unless instructed by you to delivery to a separate address. We will need this in writing. All goods are sent under plain cover for your discretion. All prouducts are subject to availablity and may be changed at any time. If your order cannot be fulfilled, you will be offered an alternative or given a full refund which will be processed immediately.
Complaints: We take all complaints seriously. If you have a cause for complaint please write to us at this address.
Exodus Ltd 15 Shaws Passage Digbeth Birmingham B5-5JG We will respond in writing to all complaints within a reasonable period of time after recieving you letter and will keep you informed throughout the process by your request. The present terms and conditions do affect consumers statutory rights as indicated above.
Returns Policy: Damaged or faulty goods must be reported within a reasonable period of time. In cases of goods recieved damaged or faulty please retain the product together with any packaging and contact us so that we can advise you of a replacement.
Force Majeure: Dungeon Equipment shall not be liable for any failure in the course of this agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Dungeon Equipment or its suppliers.
We reserve the right to amend our terms and conditions clauses, our terms and conditions do affect consumers statutory rights.
Registered Office Address
Exodus Ltd
15 Shaws Passage
Digbeth
Birmingham
B5-5JG
United Kingdom